Risedale School
Hipswell
Catterick Garrison
North Yorkshire DL9 4BD
Telephone: (01748) 833501
Email: enquiries@risedale.org.uk
For general enquiries please contact our Office / Reception team who will be more than happy to help and should always be contacted in the first instance. If you wish to visit, it is advisable to make an appointment so we can ensure there is someone available to meet with you.
Visitor Protocol
At Risedale School, the safety and wellbeing of our pupils and staff are our top priority. To achieve this, all visitors entering the school, including parents/carers and guests of staff members, should have an appointment and must show a valid form of identification upon arrival at reception.
Examples of appropriate forms of identification include; an official identity badge, a bank card, a passport or driving licence etc. If you have any questions please contact the school before your visit. Thank you for your cooperation in helping us maintain a secure learning environment.
>> For further information please see our Visitor Protocol Policy.
Communication with our Parents/Carers
We communicate regularly with parents in several ways; by post, email, MCAS, telephone and text. In addition, lots of information can be found on our website and via our social media links:
Facebook: @RisedaleFamily | Instagram: @RisedaleFamily | YouTube: www.youtube.com/c/RisedaleSchool
Please refer to our 'Support and Communication Flowchart' for any questions or concerns regarding your child's progress or wellbeing and who to contact at the school.
Recording of Phone Calls
Risedale School records all incoming and outgoing telephone calls for training and monitoring purposes. All external callers receive an automated message informing them of this fact. The system does not record internal phone calls.
The following policies and privacy notices pertaining to Data Protection explain how the school manages personal information: Surveillance Policy, Privacy Notice (Workforce), Privacy Notice (Pupils, Parents and Guardians), Privacy Notice (General) and Privacy Notice (Governors and Volunteers).
Access to Recorded Calls: Only a limited number of staff have access to recorded telephone calls. Access to calls is restricted to exceptional circumstances and must be granted by senior school staff. A record of all access to calls will be kept, along with the reason for access. The primary reasons for accessing calls are staff training, security and safety purposes, and to improve overall communication effectiveness.
Monitoring Systems: Strict monitoring systems ensure the secure and confidential use of the recording system. Unauthorised access to recorded calls is prohibited. Copies of calls will not be made without the express permission of the Headteacher.
Complaints Policy
As a school, we always try to act in the best interest of our pupils, parents and staff but know that it's not always possible to get everything right. If you have any concerns please let us know as soon as possible, by contacting the school on 01748 833501, so we can try to help. We believe that it is better for everyone if issues can be resolved at the earliest possible stage and know that many concerns can be resolved informally. We take all concerns seriously and know that there are occasions when an issue may need to be taken further and a formal complaint raised. In those cases, please follow our complaints policy and procedure to commence this process accordingly.
>> For further information please see our Complaints Policy.
Requests for Paper Copies and Information
If you would like to receive any further information or hard copies of documentation from the Risedale School website please email Stephanie Blood - School Business Manager Email: enquiries@risedale.org.uk.
Privacy Notice/Policy - General Data Protection Regulation (GDPR)
Our Privacy Notice/Policy provides information for parents/carers and pupils regarding the purposes for which personal data may be collected, held and shared.
>> For further information please see our Privacy Notice.
Risedale Location Map